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Director, Operational Excellence

To support the company’s continued growth and to build a culture of operational excellence and continuous improvement, our client seeks to hire a Director, Operational Excellence (OpEx). This leader will develop a sustainable continuous improvement culture using DMAIC principles to enhance work processes and output, eliminate waste, and improve performance in safety, quality, cost, and customer experience. The Director will work closely with the Chief Operating Officer and with branch and TSDF operations leadership to ensure that operational improvements are rolled out quickly and effectively, and that initiatives are sustained.

Core to the Director’s function will be day to day ownership of operational data and reporting and dashboarding – managing recently developed tools already developed in PowerBI that integrate Netsuite (financial) and FieldFX (operational) data sources and ensuring that MEG’s operational performance is clearly trackable in real-time. The OpEx Leader will play a crucial role in transforming the organization into a more efficient, agile, and competitive business by embedding DMAIC processes throughout its branch operations. The Director will report to the COO and will be located in one of the company’s operational branches in the NY/NJ/PA region, ideally on Long Island.

Experience & Industry Background

• Proven experience in field-based and project-based operations, with expertise in collecting and analyzing operational data within a service-oriented organization of appropriate size, complexity, and growth.
• Background in multi-site, geographically distributed branch project operations is required.
• Experience in manufacturing is a plus.
• Preferred experience in high-growth, transformational, investor-backed environments.
• Strong operational consulting background is highly valued.

Operational Excellence & Analytical Skills

• Deep understanding of Operational Excellence frameworks and a proven toolkit for driving performance improvements.
• Strong metrics and reporting expertise, with a track record of developing and managing digital KPI dashboards to enhance branch operations.
• Experience with or ability to quickly learn NetSuite, Power BI, and Field FX Tools for data-driven decision-making.
• Ability to track, communicate, and report results and project risks effectively across all levels of the organization.
• Proven ability to proactively identify and assess operational improvement opportunities in branch-based organizations.

Initiative & Project Management

• Demonstrated success in leading Operational Excellence (OpEx) projects focused on:
  • Labor planning, utilization, and scheduling
  • Dispatching, route optimization, and density planning
  • Estimating and cash management improvements
  • Driving efficiencies at both site-level and network-wide levels
• Strong ability to leverage data-driven insights to implement solutions in complex, multi-site environments.
• Expertise in establishing and sustaining critical KPIs that drive measurable improvements.

Leadership & Execution

• Emerging leadership potential, suited for a high-growth, investor-backed organization.
• Proactive, results-driven mindset, with a natural bias for action and a strong sense of urgency.
• Hands-on, adaptable leader who can operate at multiple levels and influence without direct authority.
• A “Player-Coach” who actively engages teams and fosters a culture of Operational Excellence.
• Builder of processes and teams, with experience creating and leading cross-functional initiatives from the ground up.
• Skilled at developing talent, measuring success, and holding teams accountable for performance.

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To support the company’s continued growth and to build a culture of operational excellence and continuous improvement, our client seeks to hire a Director, Operational Excellence (OpEx). This leader will develop a sustainable continuous improvement culture using DMAIC principles to enhance work processes and output, eliminate waste, and improve performance in safety, quality, cost, and customer experience. The Director will work closely with the Chief Operating Officer and with branch and TSDF operations leadership to ensure that operational improvements are rolled out quickly and effectively, and that initiatives are sustained.

Core to the Director’s function will be day to day ownership of operational data and reporting and dashboarding – managing recently developed tools already developed in PowerBI that integrate Netsuite (financial) and FieldFX (operational) data sources and ensuring that MEG’s operational performance is clearly trackable in real-time. The OpEx Leader will play a crucial role in transforming the organization into a more efficient, agile, and competitive business by embedding DMAIC processes throughout its branch operations. The VP will report to the COO and will be located in one of the company’s operational branches in the NY/NJ/PA region, ideally on Long Island.

Candidate Qualifications

1. Experience Field- and Project-Based Operators with experience collating and analyzing operational data in a services company of appropriate size, structure, complexity, and growth.
   1. Experience in a distributed, multi-site/geography branch project operations environment required.
   2. Experience in Manufacturing considered
   3. High-growth, transformational, investor-backed experience preferred.
   4. Candidates with operational consulting backgrounds potentially extremely useful

2. Operational Excellence Skillset. Proven Operational Excellence toolkit and knowledge of key frameworks and analytical tools
3. Metrics- and Reporting-Focus: Track record in developing and managing digital KPI trackers to assess and improve branch operations. Experience with/ability to learn Netsuite, PowerBI, Field FX Tools. Ability to track and communicate results and key project risks through effective reporting up and down the organization.
4. Actionable Insights and Analysis: Clear track record of success in proactively identifying and assessing opportunities for operational performance improvement across branch based organizations
5. Initiative Management. Success defining and planning OpEx projects (e.g., improving labor planning, utilization, scheduling, dispatching, route density planning, estimating, cash management, etc.) across multiple sites/functions. Expertise leveraging data to identify site-level and network-based improvement opportunities and driving solutions in complex environments. Success establishing critical KPIs that drive and sustain improvement.

3. Emerging Leadership Potential. Demonstrates attitude appropriate for a high-growth, transformational, investor-backed environment.
   1. Proactive. A natural bias for action with a focus on results delivery; someone who moves with a sense of urgency and easily anticipates next steps, follow-up actions, and leadership direction.
   2. Hands-On Partner. Nimble and self-reliant leader who can influence action; able to work at multiple levels without supervision; comfortable stepping in and rolling-up his / her sleeves when necessary. A “Player-Coach” who builds excitement for OpEx throughout the company from the ground up.
   3. A Builder. Experience creating, implementing, and leading cross functional processes from an immature starting point. Adept at developing people and process, measuring progress and success, and holding the organization accountable for performance. Excels at leading through influence and generating excitement for OpEx.

Bachelor’s Degree