Field Service Engineer

Location: Remote
Ability to reside anywhere with primary travel to Nebraska/Midwest

Description:
Seeking a highly motivated Field Service Engineer to execute customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems, with limited supervision.

Essential Duties:

• Perform onsite installations of complex nuclear measurement systems, focusing on hardware and software setup and configuration.
• Utilize established testing protocols to ensure systems are functioning correctly and meet performance standards.
• Provide thorough customer training on system operation, including hardware, software, and basic functionality.
• Diagnose and resolve system issues, collaborating with Technical Support and Engineering teams for solutions.
• Maintain accurate field reports and logs to document completed work and address field-related issues promptly.
• Represent the company with professionalism in all interactions, ensuring a positive customer experience.

Additional Responsibilities:

• Conduct in-house troubleshooting and repairs as required.
• Offer technical support to customers via phone and email.

Essential Requirements:

• Strong technical expertise, ideally in electronics, mechanical engineering, or a science/physics-related field.
• Excellent verbal and written communication skills, with strong organizational abilities and proficiency in typing and reporting.
• Self-motivated and adaptable, with the ability to work independently or collaboratively.
• Logical, analytical thinker adept at solving complex technical problems.
• Ability to adhere to safety protocols and lift up to 50 pounds.
• Willingness to travel up to 70% regionally.
• Valid driver’s license.

Preferred Skills:

• Experience with High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Proficiency in software such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™.
• Familiarity with database management tools like SQL Server, Crystal Reports, and/or Access.
• Strong understanding of Nuclear Physics and Radiation Principles, including Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection.
• Ability to troubleshoot systems at both modular and component levels.

Experience and Education:

• 1-3 years of experience in a technical or customer service role, showcasing proficiency in handling complex systems.
• Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, or a related field preferred.
• Technical training combined with 4+ years of relevant experience may be considered in lieu of a degree.
• Experience in the Naval Nuclear Power Program is an advantage.

#LI-CH1

Field Service Engineer

Location: Remote
Ability to reside anywhere with primary travel to Nebraska/Midwest

Description:
Seeking a highly motivated Field Service Engineer to execute customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems, with limited supervision.

Essential Duties:
• Perform onsite installations of complex nuclear measurement systems, focusing on both hardware and software setup and configuration.
• Use established testing procedures to ensure systems function correctly and meet performance standards.
• Provide comprehensive training to customers on system operation, covering hardware, software, and basic functionality.
• Diagnose and resolve system malfunctions, collaborating with Technical Support and Engineering teams to address hardware and software issues.
• Maintain accurate field reports and logs to document completed work and promptly address any field-related concerns.
• Represent the company professionally in all interactions, ensuring a positive and responsive customer experience.

Additional Responsibilities:
• Perform in-house troubleshooting and repair as needed.
• Provide technical support via phone and email to customers.

Essential Requirements:
• Strong technical expertise, ideally with a background in electronics, mechanical engineering, or science/physics.
• Excellent verbal communication and organizational skills, including proficiency in typing and written reporting.
• Self-motivated with an entrepreneurial mindset, able to work independently or collaboratively.
• Logical, analytical thinker capable of solving complex technical problems.
• Ability to adhere to safety protocols and lift up to 50 pounds.
• Willingness to travel up to 70% regionally.
• Valid driver’s license required.

Preferred Skills:
• Familiarity with High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
• Experience using software such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™.
• Knowledge of SQL Server, Crystal Reports, and/or Access for database management.
• Strong understanding of Nuclear Physics and Radiation Principles, including Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection.
• Ability to troubleshoot complex systems at the modular or component level.

Experience and Education:
• 1-3 years of experience in a technical/customer service role, with demonstrated skills in managing complex systems.
• Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, or equivalent preferred.
• Technical schooling combined with 4+ years of relevant experience may be substituted.
• Experience in the Naval Nuclear Power Program is a plus.

#LI-CH1

High School or equiv