Field Service Engineer

Location: Remote

Ability to reside anywhere with primary travel to Missouri/Midwest

Description:
Seeking a highly motivated Field Service Engineer to execute customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems, with limited supervision.

Essential Duties:

• Conduct onsite installations of complex nuclear measurement systems, ensuring proper hardware and software setup and configuration.
• Utilize established testing procedures to verify system functionality and performance standards.
• Provide in-depth training to customers on system operation, including hardware, software, and basic functions.
• Diagnose and troubleshoot system malfunctions, collaborating with Technical Support and Engineering teams for resolution.
• Maintain detailed field reports and logs, documenting work completed and addressing field-related issues promptly.
• Represent the company in a professional manner to ensure a positive and responsive customer experience.

Additional Responsibilities:

• Perform in-house troubleshooting and repair as necessary.
• Offer technical support to customers via phone and email.

Essential Requirements:

• Strong technical background, preferably in electronics, mechanical engineering, or a science/physics field.
• Excellent verbal and written communication skills, including proficiency in typing and detailed reporting.
• Self-motivated with an entrepreneurial mindset, capable of working independently or as part of a team.
• Logical and analytical thinker with the ability to solve complex technical challenges.
• Adherence to safety protocols and the ability to lift up to 50 pounds.
• Willingness to travel up to 70% regionally.
• Valid driver’s license.

Preferred Skills:

• Knowledge of High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Familiarity with software such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™.
• Experience with SQL Server, Crystal Reports, and/or Access for database management.
• Solid understanding of Nuclear Physics and Radiation Principles, including Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection.
• Ability to troubleshoot systems at the modular or component level.

Experience and Education:

• 1-3 years of experience in a technical or customer service role, demonstrating skills in managing complex systems.
• Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, or a related field preferred.
• Technical training combined with 4+ years of relevant experience will be considered as an equivalent.
• Experience in the Naval Nuclear Power Program is a plus.

#LI-CH1

Field Service Engineer

Location: Remote
Ability to reside anywhere with primary travel to Missouri/Midwest

Description:
Seeking a highly motivated Field Service Engineer to execute customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems, with limited supervision.

Essential Duties:
• Perform onsite installations of complex nuclear measurement systems, focusing on both hardware and software setup and configuration.
• Use established testing procedures to ensure systems function correctly and meet performance standards.
• Provide comprehensive training to customers on system operation, covering hardware, software, and basic functionality.
• Diagnose and resolve system malfunctions, collaborating with Technical Support and Engineering teams to address hardware and software issues.
• Maintain accurate field reports and logs to document completed work and promptly address any field-related concerns.
• Represent the company professionally in all interactions, ensuring a positive and responsive customer experience.

Additional Responsibilities:
• Perform in-house troubleshooting and repair as needed.
• Provide technical support via phone and email to customers.

Essential Requirements:
• Strong technical expertise, ideally with a background in electronics, mechanical engineering, or science/physics.
• Excellent verbal communication and organizational skills, including proficiency in typing and written reporting.
• Self-motivated with an entrepreneurial mindset, able to work independently or collaboratively.
• Logical, analytical thinker capable of solving complex technical problems.
• Ability to adhere to safety protocols and lift up to 50 pounds.
• Willingness to travel up to 70% regionally.
• Valid driver’s license required.

Preferred Skills:
• Familiarity with High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
• Experience using software such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™.
• Knowledge of SQL Server, Crystal Reports, and/or Access for database management.
• Strong understanding of Nuclear Physics and Radiation Principles, including Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection.
• Ability to troubleshoot complex systems at the modular or component level.

Experience and Education:
• 1-3 years of experience in a technical/customer service role, with demonstrated skills in managing complex systems.
• Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, or equivalent preferred.
• Technical schooling combined with 4+ years of relevant experience may be substituted.
• Experience in the Naval Nuclear Power Program is a plus.

#LI-CH1

High School or equiv