Career Opportunity

Field Service Engineer

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Category

Engineering

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Location

Sacramento, California

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Salary

$70,000 - $90,000

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Job Reference

54002

Field Service Engineer

Location: Remote

Primary travel/work in California

Description:
Seeking a highly motivated Field Service Engineer to execute customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems, with limited supervision.

Essential Duties & Responsibilities:

System Installation & Maintenance

  • Conduct onsite installations of complex nuclear measurement systems, ensuring proper hardware and software setup.
  • Follow established testing procedures to verify system functionality and performance standards.
  • Diagnose and troubleshoot system malfunctions, collaborating with Technical Support and Engineering teams for resolution.

Customer Training & Support

  • Provide comprehensive training to customers on system operation, including both hardware and software functionality.
  • Maintain detailed field reports and logs, documenting completed work and addressing field-related issues.
  • Offer technical support via phone and email as needed.

Additional Responsibilities

  • Perform in-house troubleshooting and repairs when necessary.
  • Represent the company in a professional manner, ensuring a positive and responsive customer experience.

Qualifications & Requirements:

Essential Skills & Experience:

  • Strong technical background in electronics, mechanical engineering, or a related science/physics field.
  • Excellent verbal and written communication skills, with proficiency in technical documentation.
  • Self-motivated and independent, with an entrepreneurial mindset and the ability to work within a team.
  • Logical and analytical thinker with a problem-solving approach to complex technical challenges.
  • Ability to lift up to 50 pounds and adhere to all safety protocols.
  • Willingness to travel up to 70% regionally.
  • Valid driver’s license required.

Preferred Skills & Technical Knowledge:

  • Experience with High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
  • Familiarity with software such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™.
  • Experience with SQL Server, Crystal Reports, and/or Microsoft Access for database management.
  • Strong understanding of Nuclear Physics and Radiation Principles, including Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection.
  • Ability to troubleshoot systems at the modular or component level.

Education & Experience:

  • 1–3 years of experience in a technical or customer-facing role involving complex system management.
  • Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, or a related field (preferred).
  • Relevant technical training combined with 4+ years of experience will be considered an equivalent.
  • Experience in the Naval Nuclear Power Program is a plus.

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