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Field Service Manager

Our client is looking for someone with experience that consists of:

• ERP software
• Millwrights
• Mechanics
• Electric motors
• Electric controls
• Conveyers
• Welding/fabrication
• Working from schematics, blueprints, sketches

Preferred Requirements:

• Bachelor’s degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, or related field
• 5+ years of related experience
• Basic knowledge of 2D, 3D CAD software (Solidworks preferred)
• Basic knowledge of manufacturing operations and equipment
• Ability to
• Proficient in the use of hand & power tools, basic measuring devices, multimeters, test equipment, etc.
• Electrical or electronic control experience a plus
• Two (2) + years in previous leadership role

Tasks/Responsibilities:

• Liaison between the Customer and internal departments while also supporting the Field Service team.
• Work closely with QC, Engineering and Production to resolve any nonconformance issues
• Provide Production and Shipping schedules to the customer
• Provide installation guidance to the customer
• Field incoming customer service calls and determine corrective action as needed
• Travel to job sites for construction meetings, installation inspections & troubleshooting
• Prepare custom equipment manuals and provide product training
• Implement design changes or improvements
• Prepare reports and forms
• Complete trip reports and service call follow-up reports
• Maintain technical and product knowledge on all equipment and purchased components

Shift:

• Position is full time
• Travel is primarily local
• Core hours are Monday – Friday 8am – 5pm

IND123

Job Description:

Applicant must have experience/knowledge of:

• ERP software
• Millwrights
• Mechanics
• Electric motors
• Electric controls
• Conveyers
• Welding/fabrication
• Working from schematics, blueprints, sketches

Preferred Requirements:

• Bachelor’s degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, or related field
• 5+ years of related experience
• Basic knowledge of 2D, 3D CAD software (Solidworks preferred)
• Basic knowledge of manufacturing operations and equipment
• Ability to
• Proficient in the use of hand & power tools, basic measuring devices, multimeters, test equipment, etc.
• Electrical or electronic control experience a plus
• Two (2) + years in previous leadership role

Tasks/Responsibilities:

• Liaison between the Customer and internal departments while also supporting the Field Service team.
• Work closely with QC, Engineering and Production to resolve any nonconformance issues
• Provide Production and Shipping schedules to the customer
• Provide installation guidance to the customer
• Field incoming customer service calls and determine corrective action as needed
• Travel to job sites for construction meetings, installation inspections & troubleshooting
• Prepare custom equipment manuals and provide product training
• Implement design changes or improvements
• Prepare reports and forms
• Complete trip reports and service call follow-up reports
• Maintain technical and product knowledge on all equipment and purchased components

Shift:

• Position is full time
• Travel is primarily local
• Core hours are Monday – Friday 8am – 5pm

Associate Degree