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Field Service Manager

30% to 40% travel, based Southeast of Wichita, KS.

Manage the Service Department personnel who perform routine services including installation, maintenance and repair. Oversees the scheduling and training of the service technicians. Develops methods, guidelines and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other departments as needed.

• Responsibilities:

  • Assess customer needs, resolve issues promptly, and schedule technician visits when necessary.
  • Collaborate with the accounting team to ensure proper billing and accounting for all expenses related to service jobs.
  • Develop and deliver training programs for service technicians to enhance their skills and knowledge.
  • Participate actively in the hiring and training of new service personnel.
  • Make design recommendations aimed at reducing field issues and lowering overall costs.
  • Maintain well-organized written reports and project records to facilitate analysis and future use by others.
  • Ensure a clean, orderly, and functional work area at all times, adhering to all safety rules and standards.

  Requirements:

  • Prior experience in the Asphalt/Boiler industry is required.
  • Strong people management, leadership, time management, and organizational skills.
  • Ability to work effectively under stressful conditions with strong problem-solving capabilities.
  • Proven ability to identify problems and provide effective solutions.
  • Excellent written and verbal communication skills.
  • Strong electrical and electronic knowledge, along with mechanical skills, including basic assembly, wiring, and hand tool usage.
  • Commitment to safety rules with a focus on delivering high-quality work.
  • Willingness to travel as needed to resolve customer issues, assist with start-ups, and perform field service and burner application testing.
  • Ability to interact positively with customers to resolve field problems, meet customer needs, and minimize company costs and liabilities.
  • Ability to translate customer feedback into actionable items for the R&D roadmap.
  • In-depth knowledge of combustion designs, including methods for improving stability, emissions, efficiency, firing rate control, and cost reduction.

Previous experience in the Asphalt/Aggregate Heating or Industrial Boiler industry is a requirement for this position.

30% to 40% travel, based Southeast of Wichita, KS.

Manage the Service Department personnel who perform routine services including installation, maintenance and repair. Oversees the scheduling and training of the service technicians. Develops methods, guidelines and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other departments as needed.

Responsibilities

• Assess customer needs and resolve issues or schedule technician visits as required.
• Work with accounting to properly account for and bill all expenses associated with Service jobs.
• Develop and deliver training for the service technicians.
• Be actively involved in hiring and training of new service personnel.
• Make design recommendations that will reduce problems in the field and lower costs.
• Maintain well organized written reports and project records in such a manner that the results can be analyzed and used by others.
• Maintain a neat, clean, orderly and functional work area at all times, ensure compliance with all safety rules and standards.

Requirements

• Previous experience in the Asphalt/Boiler industry A MUST!
• Possess excellent people management skills/leadership skills/time management/organization skills.
• Ability to work under stressful conditions and have good problem solving.
• Ability to identify problems and provide good solutions for the same.
• Possess excellent written and oral communication skills.
• Possess an electrical and electronic knowledge base, proven mechanical abilities with basic assembly and wiring knowledge and use of hand tools.
• Ability to follow safety rules with a focus on Quality.
• Travel as needed to resolve issues at customer sites, assist in start-ups, and perform field service and burner application testing.
• Interact with customers positively to resolve field problems, satisfy the needs of customers while minimizing the costs and liabilities of the company.
• Ability to turn customer feedbacks into R&D Roadmap.
• Demonstrate in-depth knowledge in combustion designs, including methods for improving stability, emissions, efficiency, firing rate control, and cost.

High School or equiv