General Manager Operations

The General Manager supports the vision by building sustainable results and maximizing the potential of employees. This role requires a mindset of excellence and a focus on winning through talent. The GM collaborates to execute processes effectively, leverage business redundancies, and consistently meet customer expectations. This leader drives clarity, fosters empowerment, and provides effective coaching, aiming to enable operational excellence for their facility and beyond.

Key Responsibilities:

• Leadership and Team Development:
  Design and structure the team to maximize efficiency and achieve customer-centered outcomes. Recruit, onboard, and retain skilled team members aligned with business objectives. Oversee the implementation of training programs to support success, ensuring communication channels foster engagement, collaboration, and a positive work culture. Manage team performance to deliver outstanding customer service.
• Operational Strategy and Management:
  Develop and execute operational strategies in line with enterprise goals and KPIs. Maintain facility standards that uphold safety, quality, and service excellence. Encourage cross-functional collaboration within the facility and with corporate departments to promote best practices.
• Financial Oversight:
  Promote operational excellence by providing necessary tools, processes, and frameworks to meet P&L targets. Track key performance indicators across divisions, evaluate workflows, and recommend enhancements. Ensure strict adherence to environmental regulations and compliance standards.
• Employee Engagement and Inclusion:
  Cultivate a workplace where employees are engaged and empowered to contribute. Enforce accountability for shared values, recognize accomplishments, and promote individual growth. Establish an inclusive environment that resonates with the local market.
• Efficiency and Process Improvement:
  Lead initiatives aimed at continuous improvement, using Lean methodologies. Support sustainability of improvements through training, documentation, and audits. Participate in Lean activities, daily improvement efforts, and lead practices in standard work, 5S, and error-proofing. Focus on quality processes, performing root cause analysis and developing action plans.
• Customer-Centric Approach:
  Drive customer-focused strategies, prioritizing on-time delivery and customer satisfaction. Leverage business resources and workforce capabilities to advocate for customer needs and support speed-to-market objectives.

Qualifications:

• Education: Associate’s degree required; bachelor’s degree preferred.
• Experience: Minimum of 8 years in a leadership role; at least 5 years in manufacturing, with print industry experience preferred.
• Skills: Strong written and verbal communication skills, with a proven ability to interact professionally at all levels. Excellent organizational and motivational skills.
• Preferred Knowledge: Familiarity with Lean Manufacturing and ISO/BRC quality practices and audits.

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General Manager (GM)

The General Manager supports the vision by building sustainable results and maximizing the potential of employees. This role requires a mindset of excellence and a focus on winning through talent. The GM collaborates to execute processes effectively, leverage business redundancies, and consistently meet customer expectations. This leader drives clarity, fosters empowerment, and provides effective coaching, aiming to enable operational excellence for their facility and beyond.

Key Responsibilities:

• Leadership & Development: Define team structure and staffing levels for optimal efficiency and customer-focused results. Source, hire, engage, and retain team members to meet business needs. Ensure education and training programs are in place for success, and maintain clear communication strategies to foster engagement, teamwork, and a positive work environment. Manage performance to ensure exceptional customer service.

• Operations Management: Create and implement an operational strategy aligned with enterprise objectives and KPIs. Maintain the facility’s condition to reflect high safety, quality, and service standards. Foster collaboration within the facility and with corporate teams to promote best practices.

• Financial Accountability: Drive operational excellence by providing tools, processes, and structure for achieving P&L objectives. Monitor KPIs across the division, support workflow assessments, and recommend improvements as necessary. Ensure compliance with environmental laws and regulations.

• Employee Engagement: Establish a workplace where employees are active, contributing members. Hold the team accountable to shared values, recognize achievements, and encourage growth. Create an inclusive environment that reflects the local market.

• Efficiency and Continuous Improvement: Lead continuous improvement efforts focused on Lean Methodologies. Sustain improvement through training, control documents, and audits. Participate in Lean events, daily improvement projects, and lead standard work, 5S, and error-proofing initiatives. Engage in quality processes with a focus on root cause analysis and action planning.

• Customer Focus: Champion strategies centered on customer needs, emphasizing on-time delivery and customer satisfaction. Utilize business resources and human capital to act as a customer advocate and drive speed-to-market initiatives.

Education, Skills, and Experience:

• Required: Associate’s degree minimum; four-year degree preferred.
• Required: 8+ years in a leadership role.
• Required: 5+ years of manufacturing experience, with a preference for print industry experience.
• Required: Strong written and verbal communication skills with professional interaction abilities across all levels; strong organizational and motivational capabilities.
• Preferred: Experience with Lean Manufacturing and ISO/BRC quality practices and audits.

Associate Degree