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KEY ACCOUNT MANAGER

Responsibilities
Sales Growth: Drive incremental sales through a blend of outside sales calls, email communication, and proactive response to inbound leads.
Customer Solutions: Apply a consultative approach to identify and address customer needs, striving to provide best-in-industry solutions.
Product Expertise: Commit to continuous learning, aiming to become a recognized authority among your assigned customers.
Performance Goals: Achieve and exceed quarterly and annual gross profit targets while consistently outperforming daily Key Performance Indicators (KPIs).
Independence: Exhibit self-motivation and the ability to thrive in an independent work environment.
Efficiency: Master and fully utilize ERP system and Customer Relationship Management (CRM) software (HubSpot) to effectively route and target key customers.
Relationship Building: Identify key personnel at customer locations and nurture strong business relationships. Contact target customers at least once per month.
Ethical Practices: Uphold the highest ethical standards in all business interactions and aim to provide customers with solutions which best meet their practice needs.
Collaboration: Collaborate with both internal and external partners to initiate product demos and enhance the sales pipeline.
Time Allocation: Dedicate over 90% of your time to nurturing and expanding existing customer relationships, with approximately 5-10% devoted to strategic “cold calling” initiatives.

Requirements and Skills
Sales Track Record: A proven history of successful sales experience, with a preference for sales experience in the dental industry.
Communication: Exceptional verbal and written communication skills enabling you to deliver impactful and engaging presentations.
Resilience: Ability to handle rejection as part of the sales process.
Organizational Skills: Superior organizational skills enabling effective time management and the ability to adhere to daily, weekly, and monthly sales and call objectives.
Performance Excellence: A consistent history of exceeding territory gross profit targets on a monthly, quarterly, and annual basis.
Engagement: Daily interaction with 35 – 50 customers out of a total of 500 – 750 assigned accounts.
Target Reach: Maintain a 70% reach rate with target customers each quarter.
Territory Management: Strategically plan and manage territory to maximize quarterly growth.
Order Size Growth: Prioritize and increase the average order size (AOS) within your territory by more than 5% compared to the prior year quarter.
Technology Proficiency: Regular use of HubSpot (CRM) and ERP to identify new product category opportunities for existing customers.
Documentation: Maintain comprehensive call notes and routing and accurate customer contact information in HubSpot.
Professional Development: Demonstrate a commitment to ongoing professional growth, enhancing your dental product knowledge through product training, independent study, and collaboration with manufacturer representatives.
Team Player: Recognized as a team player who collaborates effectively with colleagues, including Customer Care representatives, Product team, Marketing, and vendors.
Education: While a BA/BS degree is preferred, candidates with relevant experience will be considered

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Bachelor’s Degree