Manager of New Clinic Openings

This position is with a leader in science-based, physician-supervised weight-loss and wellness programs, with around 100 locations nationwide. The company operates a mix of corporate-owned and franchised clinics, focusing on treating obesity and related health conditions with customized programs and proprietary nutritional products. Candidates will work remotely and be expected to visit locations. Preferrable the hire is located in or around the footprint.

Position Summary:

The Manager of Store Openings will be responsible for overseeing the operational management of the group’s new clinic opening process. Reporting directly to the executive management team, this role is critical in driving process improvements, enhancing training and development programs, and successfully opening stores. The Manager will implement industry best practices, streamline processes, and ensure high-quality project management.

Geography

This director will work remotely and be expected to travel extensively to visit new locations. The director is to be based within the existing MWL footprint and live near a major airport for ease of travel.

Position Overview

The Manager of New Clinic Openings will be supervised by the Chief Operating Officer and support the strategic initiative of opening more clinics. Priority key competencies and responsibilities include the following:

• Operational Excellence
• Works cross functionally to refine a Franchise Opening playbook to support all pre-opening and opening actions and activities. Develop those materials that do not exist today.
• Implements industry best practices to streamline processes and ensure high-quality project management.
• Leverages strong planning, organization and attention to detail to guide franchisees through the new franchise opening process and staff selection
• Signs off on proposed floor plans and expedites new clinic opening week set up to brand standards
• Checks compliance of required processes and licensure and follows up to ensure risk reduction
• Assists with the planning and implementation of insurance launches. Provides onsite support as needed during initial launch and follow-up visits.
• Maintains current knowledge of insurance standards and system best practices

• Drive Results
• Establishes, tracks, and manages key performance indicators (KPIs) to drive performance.
• Demonstrates urgency to complete new clinic opening tasks and motivates franchisees to do the same
• Pushes through obstacles to find solutions so new clinics open on time and on budget

• Building Relationships: Franchisees and Business Partners

• Builds trusted relationships with franchisees, clinic staffs, business partners and peers
• Communicates and collaborates effectively, serving as a liaison between clinic teams and home office
• Asks questions and listens objectively to franchisee feedback and suggestions. Bubbles up patterns of constructive feedback and problem solves with cross-functional partners to improve the experience of the franchisees, clinic staff and patients
• Travels as needed to attend new clinic openings with the assigned regional franchise consultant and transition the newly opened clinics to them for support.
• Training, Coaching, and Influencing
• Sets cadence for weekly touch base appointments with new franchisees
• Sets clear expectations and builds accountability through consistent follows up to ensure timely completion of clinic opening tasks
• Supports the reinvention and launch of System Standards Training 2.0, coordinates team attendance and monitors and follows up on virtual e-learning
• Actively role plays and coaches during new clinic opening week, proving balanced feedback to help new teams maximize lead conversion and patient experience
• Cross-Functional Franchise Support
• Guides new franchisees in sourcing, interviewing, and hiring their teams.
• Fulfills administrative requirements for new hire staffing,
• Collaborates with franchisees and internal business partners to achieve required marketing investment
• Supports franchisee building effective marketing plans inclusive of local grassroots activity to maximize marketing ROI
• Focus on Customer Experience
• Influences behaviors of franchisees, providers, and clinic staff to deliver and drive business results
• Collaborates with franchisees, providers, and clinic staff to elevate the patient experience, improve associate engagement and maximize the business potential
• Demonstrates competence and guides others in compliance, clinic management, medical guidelines, and insurance billing to deliver against standards and maximize efficiency

• Other
• Models company values: Patient Care through Trust, Innovation, and Collaboration
• Remains open to feedback and seeks opportunities for personal development
• Actively participates in internal meetings to stay current and share perspective
• Protects the company brand

Requirements

• Minimum of 2+ years’ experience in franchise consulting or multi-unit leadership
• Strong foundation in program and project management ideally in a franchise setting
• Strong relationship-building skills and influencing without authority
• Demonstrated attention to detail
• Must demonstrate personal development skill and remain change agile
• Previous experience with insurance, electronic medical records, and clinic management a plus
• Proficient in Microsoft Office
• Bachelor’s degree or equivalent work experience
• Willingness and ability to travel 50% of the time
• Must have a current drivers’ license and a clean driving record
• Must be able to lift and carry 25+ pounds and sit or stand for extended periods of time

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Job Title: Manager of Franchise Openings

Candidates will work remotely and be expected to visit locations. Preferrable the hire is located in or around the footprint.

Company Overview:

This position is with a leader in science-based, physician-supervised weight-loss and wellness programs, with around 100 locations nationwide. The company operates a mix of corporate-owned and franchised clinics, focusing on treating obesity and related health conditions with customized programs and proprietary nutritional products.

Position Summary:

The Manager of Franchise Openings will be responsible for overseeing the operational management of the group’s franchise opening process. This role is critical in driving process improvements, enhancing training and development programs, and successfully opening franchises. The Manager will implement industry best practices, streamline processes, and ensure high-quality project management.

Key Responsibilities:

• Playbook Development: Work cross functionally to identify and compile a complete Franchise Opening playbook to support all pre-opening and opening actions and activities. Develop those materials that do not exist today. Establish, track, and manage key performance indicators (KPIs) to drive performance.

• Performance Optimization: Establish, track, and manage key performance indicators (KPIs) to drive performance.

• Best Practice Implementation: Develop and enforce standards and procedures to maintain consistency and maximize efficiency across all openings.

• Cross-Departmental Collaboration: Work closely with finance, marketing, IT, and other departments to align strategies with the company’s overall objectives.

Ideal Experience:

• Training & Development Leadership: Experience designing and supporting the implementation of highly specialized training and development programs for all franchise employees and support staff.

• Project and Program Management: Strong foundation in project and program management. Ideally focused on the people and processes related to franchise openings.

• Process Improvement: Demonstrated ability to design and implement franchise/store opening “Playbook(s)” which include best practices and lead to successful operation and performance.

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Bachelor’s Degree