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Regional Director of Operations

This position is with a national specialty physician group and is responsible for the overall operational success of the health care centers throughout Texas. This role provides strategic leadership and direction to the care centers, including the coordination of all care center operations activities (excluding activities involving professional medical judgment) and full P&L ownership. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

Location:
Practices are across Texas and additional state responsibility is likely

Director of Care Center Operations

Key Responsibilities:

Operational Leadership:
• Evaluate and enhance the skills of care center managers, leveraging high-performing leaders to drive operational efficiency.
• Identify and implement best practices from top-performing locations to streamline tasks across all care centers.
• Foster strong working relationships between care centers and Health Management support teams to provide professional guidance and operational leadership.
• Establish accountability by defining, tracking, and assessing care center manager competencies, providing clear leadership and direction.
• Collaborate with marketing to deploy and analyze patient satisfaction surveys, turning feedback into actionable operational plans.
• Oversee customer service training initiatives to enhance patient experiences where needed.

Financial and Regulatory Oversight:
• Assist care center managers with annual budget preparation and support adherence to expense expectations through group purchasing programs.
• Partner with Decision Support teams to monitor productivity and profitability trends, developing corrective action plans for downward trends.
• Ensure consistent communication and evaluation of productivity and compensation data in partnership with Finance and Clinical teams.
• Maintain compliance with OSHA, HIPAA, and CLIA regulations, working closely with support teams.
• Review and recommend approval or denial of capital expense requests to senior executives.

Practice Onboarding and Operational Support:
• Support the onboarding of new practices by adhering to the Implementation Playbook.
• Assist in the recommendation and procurement of capital equipment as needed.

Communication and Workflow:
• Promote effective communication strategies to ensure a positive work environment and optimal operational workflows across care centers.

Staff Development:
• Facilitate educational opportunities to support management teams and cultivate new leaders within the organization.
• Encourage professional growth by guiding care center managers in improving skill sets, understanding compensation models, and utilizing preferred services and vendors.
• Provide timely communication, responding to inquiries within 24–48 hours.
• Develop and transfer actionable plans to care centers to address specific needs.

Preferred Qualifications:
• Bachelor’s degree required; MBA preferred.
• Minimum of 7 years of senior healthcare operations experience, or equivalent practical experience.
• Proven ability to build and maintain valuable long-term relationships.
• Demonstrated success in working cross-functionally to maximize business impact.
• Strong track record in prospecting, lead generation, and driving revenue growth.

#LI-BH1

Regional Director of Operations

This position is with a national specialty physician group and is responsible for the overall operational success of the health care centers throughout Texas. This role provides strategic leadership and direction to the care centers, including the coordination of all care center operations activities (excluding activities involving professional medical judgment) and full P&L ownership. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

Location:
Practices are across Texas and additional state responsibility is likely

Care Center Operations:

• Assesses and manages the skill levels of current care center managers; leverages skilled care center leaders to assist in efficient operations
• Identifies best practices within “high performing” care center locations; helps streamline operational tasks within all care center locations based on best practices
• Establishes strong working relationships between care centers and Health Management support teams to provide professional support and operational leadership to the care centers
• Maintains a process of consistent accountability by providing effective leadership, direction, and oversight to care center managers; responsible for defining, tracking, and measuring care center manager competencies
• Works in conjunction with marketing to ensure patient satisfaction surveys are deployed and results are collected and analyzed
• Creates actionable operational plans based on patient satisfaction survey feedback, including coordinating customer service training to enhance the patient experience (where applicable)
• Supervises office managers and other ancillary management staff as applicable
• Maintains working knowledge of industry trends, legislation and regulatory standards, related to care center operations.
• Assists care center managers in the preparation of annual budgets
• Strives to meet expense expectations by helping drive utilization and compliance with group purchasing programs
• Works in conjunction with Decision Support team to understand productivity and profitability trends within care centers; identifies downward trends and creates actionable plans to course correct downward trends
• Responsible for ensuring the consistent and appropriate interpretation, evaluation and communication of quarterly productivity and compensation data (in conjunction with Finance and Clinical resources).
• Promotes and develops effective and efficient communication strategies to care centers in order to promote a positive work environment and an optimal operational workflow.
• Responsible for early recognition of staffing, capital expense, and infrastructure needs throughout the care centers; reviews all capital expense requests made by care centers; recommends approval or denial of requests to Senior Executives.
• Works in conjunction with support teams to ensure care centers are compliant with OSHA, HIPAA, and CLIA requirements
• Works in conjunction with implementation team to help on-board new practices by following the Implementation Playbook
• Assist in the recommendation and procurement of capital equipment, as requested.

Staff Development:

• Facilitates educational opportunities in order to support management team and guides the development of new leaders within the organization.
• Encourages professional growth and fosters the ability for care center managers to improve skill sets, sharpen knowledge of compensation model(s), and preferred services and vendors.
• Efficiently and effectively communicates necessary strategic information and acknowledges all communication within 24-48 hours.
• Owns the creation, implementation, and knowledge transfer of action plans for care centers, as appropriate.

Preferred Qualifications (Experience, credentials, education)

• Bachelor’s Degree is Required; MBA an advantage
• A minimum of 7 years of related business experience in senior heath care operations roles, or an equivalent of the same in practical experience is acceptable.
• Proven ability to identify potential for valuable long-term relationships.
• Successful ability to work with teams across the business to maximize the impact of the overall business effort
• Proven and successful experience in prospecting and lead generation, leading to a business’s revenue generation and increased productivity

#LI-DNI #LI-BH1

Bachelor’s Degree