Regional Manager–Healthcare

SUMMARY: The Regional Manager is responsible for the overall performance and operational aspects of a group of 10-15 locations in an assigned region. The Regional Manager priority is to ensure the Office Manager and their team provide our patients with an exceptional and remarkable experience. The Regional Manager will work closely with the Office Managers to ensure all clinical operations function with excellence, efficiency and perform to exceptional standards and consistently ensure the Company vision is attained, the core values and operating principles are upheld, and a dynamic environment is created.

Ensure EVERY patient has an exceptional and remarkable experience EVERY time they interact with an office. Every patient should be greeted warmly, energetically and with enthusiasm that is carried throughout their visit and at each interaction with our offices and our employees.

Essential Duties and Responsibilities:

• Operational Management:

  • Oversee the operational aspects of six or more practice locations.
  • Partner with each Office Manager to maintain exceptional operational and human resource standards.
  • Ensure compliance with all organizational policies and procedures.

• Team Leadership & Development:

  • Work with Office Managers to build and maintain high-performance teams.
  • Oversee, lead, and develop Office Managers through weekly meetings.
  • Conduct quarterly reviews with Office Managers.
  • Ensure the hiring, training, and development of team members.

• Marketing & Patient Care:

  • Ensure Office Managers collaborate with the Marketing Team to execute marketing campaigns.
  • Oversee accurate coding and billing entry in the DPMS (Dental Practice Management Software).
  • Ensure patient satisfaction and monitor staff and doctor satisfaction.

• Staff Training & Development:

  • Create, maintain, and execute comprehensive Staff Training and Development plans for each team.
  • Collaborate with Office Managers to ensure staff development plans are current and effective.

• Process Improvement & Standardization:

  • Innovate and share best practices across the organization.
  • Maintain uniformity and consistency in processes across all offices.
  • Ensure standardization initiatives are implemented and followed by all office staff.

• Compliance & Safety:

  • Ensure all safety protocols and state laws are regularly adhered to.
  • Conduct regular spot checks, inspections, and audits of each practice and team.

• Performance Management:

  • Establish and communicate KPIs (Revenue, Starts, Collections, Billing, etc.) in collaboration with the Chief Operating Officer.
  • Actively communicate KPI performance to the VP of Operations and Chief Operating Officer.
  • Manage office budgets and ensure overall practice performance.
  • Maintain the organizational standard of patient care across all teams.
  • Proactively address issues that could lead to less-than-exceptional standards.

Supervisory Responsibilities:

• This position supervises designated Office Managers.
• Reports to the VP of Operations and is ultimately accountable to the Chief Executive Officer.

Education and Experience:

• Minimum: Associate degree required.
• Preferred: Bachelor’s degree.
• Three to five years of regional management experience, preferably in the healthcare industry.
• Proven experience in creating and implementing policies and procedures.
• A combination of education and experience that demonstrates the ability to perform the outlined duties may be considered.

Qualifications & Skills:

• Knowledge of industry best practices and standards.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to develop, plan, and implement short- and long-term goals.
• Ability to foster a cooperative and positive work environment.
• Skilled in translating complex problems and concepts into policies and procedures.

Language Skills:

• Proficient in reading and communicating in English.
• Ability to read, analyze, and interpret business periodicals, professional journals, financial reports, and legal documents.
• Skilled in writing reports, business correspondence, and procedure manuals.
• Effective in presenting information and responding to questions from staff, management, patients, vendors, and the general public.

Reasoning Ability:

• Ability to define and solve practical problems, collect data, establish facts, and draw valid conclusions.
• Capable of solving problems with various concrete variables where limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Understanding of personal boundaries and their impact on treatment.

IND123

SUMMARY: The Regional Manager is responsible for the overall performance and operational aspects of a group of 10-15 locations in an assigned region. The Regional Manager priority is to ensure the Office Manager and their team provide our patients with an exceptional and remarkable experience. The Regional Manager will work closely with the Office Managers to ensure all clinical operations function with excellence, efficiency and perform to exceptional standards and consistently ensure the Company vision is attained, the core values and operating principles are upheld, and a dynamic environment is created.

Ensure EVERY patient has an exceptional and remarkable experience EVERY time they interact with an office. Every patient should be greeted warmly, energetically and with enthusiasm that is carried throughout their visit and at each interaction with our offices and our employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for maintaining the operational aspects of 6 or more practice locations.
• In partnership with each Office Manager, maintain exceptional operational and human resource standards and maintain all organizational policies and procedures.
• Responsible for working with each Office Manager to create and maintain a high-performance team.
• Oversee, lead, and develop Office Managers including weekly meetings.
• Perform Quarterly reviews with each Office Managers
• Assure Office Managers are working in partnership with the Marketing Team and are developing and following all marketing campaigns set forth by the organization.
• Ensure accurate coding and billing entry in the DPMS.
• Ensure patient satisfaction.
• Monitor Doctor and Staff satisfaction.
• Responsible for hiring, training, and developing team members.
• Responsible for creating, maintaining, and executing a comprehensive Staff Training and Development plan for each team. In concert with each Office Managers a Staff Training and Development plan should be constantly maintained and current.
• Responsible for creating innovative ways to improve and best practices to share across the organization.
• Responsible for creating and maintaining uniformity and consistency across all the offices. Each team should function with similar and consistent processes.
• Ensure all standardization initiatives are implemented within the DPMS and performed by all office staff.
• Ensure all safety, state laws and procedures are adhered to regularly.
• Responsible for setting/managing office measurable results related to patient service and experience, operational performance and efficiency, and team health and performance.

• Create/maintain a process that communicates team member performance to KPI goals and standards along with methods of positive reinforcement as well as proactive corrective action.
• Ensure KPIs (Revenue, Starts, Collections, Billing, etc..) are established in conjunction with the Chief Operating Officer.
• Actively communicate KPI performance to VP, Operations and Chief Operating Officer.
• Responsible for overall practice performance.
• Manage office budget.
• Responsible for maintaining the organizational standard of patient care across all teams and proactively addressing issues that could lead to less than our exceptional standards.
• Responsible for conducting regular spot checks (exterior and interior of each practice), inspections and audits of each practice and team.

SUPERVISORY RESPONSIBILITIES: This position supervises designated Officer Managers and is directly supervised by the VP of Operations. All programs/staff are ultimately responsible to the Chief Executive Officer.

EDUCATION and/or EXPERIENCE: Associate degree required; bachelor’s degree preferred; Three to five years regional management experience, healthcare industry preferred; Experience creating/implementing policies and procedures. Combination of education/experience that demonstrates the ability to perform the duties outlined for this position may be considered.

QUALIFICATIONS & SKILLS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required: Knowledge of industry best practices and standards; Ability to translate complex problems and concepts into policies and procedures; Possess high level of organizational skills; Ability to multitask and prioritize; Ability to develop, plan and implement short- and long-term goals; Ability to foster a cooperative and positive work environment.

LANGUAGE SKILLS: Ability to read and communicate in English language, and understand documents, instructions, and procedure manuals, as needed to successfully accomplish the essential duties of this job. Must have ability to read, analyze, and interpret general business periodicals, professional journals, finance reports, and legal documents. Able to write reports, business correspondence, and procedure manuals; and to effectively present information and respond to questions from staff, management, patients, vendors, and the general public.

REASONING ABILITY: Ability to define and solve practical problems, collect data, establish facts, and draw valid conclusions; able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to understand personal boundaries and how this impacts treatment.

Bachelor’s Degree