Career Opportunity

Senior Support Engineer

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Category

Information Technology

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Location

San Ramon, California

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Salary

$100,000 - $130,000

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Job Reference

53398

Senior Support Engineer

Open Location: Anywhere in the U.S.
Some travel required

Job description

  • Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites
  • Develop training materials.
  • Deliver Training classes to groups of 6-12 customers at one time.
  • Perform consulting services on products: such as customized software and/or reports.

ESSENTIAL DUTIES:

  • Gather requirements for custom Training and Services and estimate effort.
  • Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements.
  • Select, prepare and/or approve all training materials for courses. This should include text, references, examples, exercises, and visual aids.
  • Teach courses customer site or virtually.
  • Provide assistance with special customer requested variations to supplied software or services.
  • Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
  • Provide Hardware/Software support to customers, Service and Sales Engineers.

ADDITIONAL DUTIES:

  • Assist with equipment procurement and setup of courses.
  • Enter problem reports for software and hardware issues when required.
  • Implement custom software or reports.

ESSENTIAL REQUIREMENTS:

  • Strong technical knowledge of company products and applications. Of importance: Genie 2000, Apex-Gamma, Apex-InVivo, ISOCS and LabSOCS software and working knowledge of gamma spectroscopy.
  • Strong written and verbal communication skills.
  • Familiarity with programming and SQL Server.
  • Self-starter with ability to learn new products and skills as needed.
  • Excellent organization and time management skills.
  • Ability to interact professionally and diplomatically with a variety of co-workers and customers.
  • Ability for up to 60% travel.
  • Ability to lift up to 40 lbs. unassisted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Ten or more years’ experience with products applications in a nuclear power plant environment.
  • B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience.

Get to know our
Information Technology Recruiter

Chris Harper

Account Executive

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847) 429-2548

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