Senior Support Engineer

Open Location: Anywhere in the U.S.
Some travel required

Job description

• Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites
• Develop training materials.
• Deliver Training classes to groups of 6-12 customers at one time.
• Perform consulting services on products: such as customized software and/or reports.

ESSENTIAL DUTIES:

• Gather requirements for custom Training and Services and estimate effort.
• Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements.
• Select, prepare and/or approve all training materials for courses. This should include text, references, examples, exercises, and visual aids.
• Teach courses customer site or virtually.
• Provide assistance with special customer requested variations to supplied software or services.
• Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
• Provide Hardware/Software support to customers, Service and Sales Engineers.

ADDITIONAL DUTIES:

• Assist with equipment procurement and setup of courses.
• Enter problem reports for software and hardware issues when required.
• Implement custom software or reports.

ESSENTIAL REQUIREMENTS:

• Strong technical knowledge of company products and applications. Of importance: Genie 2000, Apex-Gamma, Apex-InVivo, ISOCS and LabSOCS software and working knowledge of gamma spectroscopy.
• Strong written and verbal communication skills.
• Familiarity with programming and SQL Server.
• Self-starter with ability to learn new products and skills as needed.
• Excellent organization and time management skills.
• Ability to interact professionally and diplomatically with a variety of co-workers and customers.
• Ability for up to 60% travel.
• Ability to lift up to 40 lbs. unassisted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Ten or more years’ experience with products applications in a nuclear power plant environment.
• B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience.

Open Location: Anywhere in the U.S.
Some travel required

Job description

• Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites
• Develop training materials.
• Deliver Training classes to groups of 6-12 customers at one time.
• Perform consulting services on products: such as customized software and/or reports.

ESSENTIAL DUTIES:

• Gather requirements for custom Training and Services and estimate effort.
• Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements.
• Select, prepare and/or approve all training materials for courses. This should include text, references, examples, exercises, and visual aids.
• Teach courses customer site or virtually.
• Provide assistance with special customer requested variations to supplied software or services.
• Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
• Provide Hardware/Software support to customers, Service and Sales Engineers.

ADDITIONAL DUTIES:

• Assist with equipment procurement and setup of courses.
• Enter problem reports for software and hardware issues when required.
• Implement custom software or reports.

ESSENTIAL REQUIREMENTS:

• Strong technical knowledge of company products and applications. Of importance: Genie 2000, Apex-Gamma, Apex-InVivo, ISOCS and LabSOCS software and working knowledge of gamma spectroscopy.
• Strong written and verbal communication skills.
• Familiarity with programming and SQL Server.
• Self-starter with ability to learn new products and skills as needed.
• Excellent organization and time management skills.
• Ability to interact professionally and diplomatically with a variety of co-workers and customers.
• Ability for up to 60% travel.
• Ability to lift up to 40 lbs. unassisted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Ten or more years’ experience with products applications in a nuclear power plant environment.
• B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience.

Bachelor’s Degree