Career Opportunity
Service Support Technician
Category
Manufacturing
Location
Columbus, OH
Salary
$70,000 - $80,000
Job Reference
53050
Service Support Technician
We are seeking a Service Support Technician who, with limited supervision, executes customer support activities involving the installation, modification, repair, upgrade, and start-up of Hi-Temperature Imaging Cameras for the industrial market (paper/pulp, cement plants).
ESSENTIAL DUTIES:
- In-house and field troubleshooting/repair and isolating of equipment issues/malfunctions and taking corrective actions, analyzing hardware or software issues; work closely with other Service members, as well as manufacturing sites and Engineering, to locate and correct system faults
- Conduct on-site start-up assistance or installation of equipment and systems, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
- Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
- Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
- Provide technical support by phone/email as needed
ADDITIONAL DUTIES:
- In House Troubleshooting and Repair
- Technical Support (by phone/email)
ESSENTIAL REQUIREMENTS:
- Associates Degree in electronics/electronics repair
- Mechanical aptitude
- Basic soldering skills
- Ability to read schematics/drawings, both mechanical and electrical
- Good verbal communication skills.
- Good organizational skills, typing/keyboarding skills and written reporting skills.
- Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
- Must be logical and analytical in approaching solutions to problems
- Understand and adhere to all safety policies on the job
- Ability to lift at least 50+ pounds
- Ability to travel 50% of time as needed
- US Citizen with passport and ability to travel in North & South America as needed
- Must have a valid driver’s license
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- S. degree in electronics preferred; or 1-3 years in a technical support/service position
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