Career Opportunity

Service Support Technician

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Category

Manufacturing

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Location

Columbus, OH

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Salary

$70,000 - $80,000

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Job Reference

53050

Service Support Technician

We are seeking a Service Support Technician who, with limited supervision, executes customer support activities involving the installation, modification, repair, upgrade, and start-up of Hi-Temperature Imaging Cameras for the industrial market (paper/pulp, cement plants).

ESSENTIAL DUTIES:

  • In-house and field troubleshooting/repair and isolating of equipment issues/malfunctions and taking corrective actions, analyzing hardware or software issues; work closely with other Service members, as well as manufacturing sites and Engineering, to locate and correct system faults
  • Conduct on-site start-up assistance or installation of equipment and systems, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
  • Provide technical support by phone/email as needed

ADDITIONAL DUTIES:

  • In House Troubleshooting and Repair
  • Technical Support (by phone/email)

ESSENTIAL REQUIREMENTS:

  • Associates Degree in electronics/electronics repair
  • Mechanical aptitude
  • Basic soldering skills
  • Ability to read schematics/drawings, both mechanical and electrical
  • Good verbal communication skills.
  • Good organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to problems
  • Understand and adhere to all safety policies on the job
  • Ability to lift at least 50+ pounds
  • Ability to travel 50% of time as needed
  • US Citizen with passport and ability to travel in North & South America as needed
  • Must have a valid driver’s license

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • S. degree in electronics preferred; or 1-3 years in a technical support/service position

Get to know our
Manufacturing Recruiter

Chris Harper

Account Executive

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847) 429-2548

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