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Supply Chain Manager- Customer Service

Responsibilities

Customer Service Department Management

• Lead the company in achieving world class order fill, case fill and on time delivery results
• Return material authorizations
• Balance & Support of Forward Warehouses
• Manage Lead Times
• Reduce Order Errors
• Manage verification of orders
• Manage full and partial pallet shipment on orders
• Manage order freight weights
• Monitor and coordinate promotional big events (including mods, can-can, and new product launches)
• Provide service prioritization guidance to supporting departments such as Operations, Materials, Labels, and Shipping.
• Prioritize outstanding orders, expedited loads and work with the Distribution Center to ensure customers have appropriate dock appointments.
• Establish, Track and Analyze service key performance metrics

Communication & Leadership

• Communication of objectives and direction to employees
• Interdepartmental – to share customer information
• Customer – to address inquiries & problems
• Special Projects reporting
• Develop other leaders
• Lead a team of 7-8 supply chain professionals
• Communicate directly with Red Gold Customers
• Partner with sales to provide world-class support

Training

• Oversee the training for new Red Gold employees in the area of Customer Service
• Develop Leaders within the customer service team

Qualifications

Education & Experience

• 4 year degree – business discipline preferred
• 4-5 years Supervisory experience
• 4-6 years in business administration

Knowledge, Skills, & Abilities

• Excellent Computer and Business tools proficiency in

• Microsoft Office/Outlook, Infor LX, Silvon data tracker/viewer, Business Intelligence tools, Query tools, SQL.

• Excellent communication skills – verbal and written
• Order
• Sociability
• Striving
• Detail oriented
• Problem-Solving and Decision Making
• “Whatever it Takes” attitude
• Creative
• Multi-task oriented
• Adaptability to Change

Physical Requirements & Working Conditions

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to crouch
• The employee may occasionally lift/carry items as heavy as 25 pounds

Supervisory Responsibilities

Direct: (7-8) Customer Service Representatives

Indirect: None

Responsibilities

Customer Service Department Management

• Lead the company in achieving world class order fill, case fill and on time delivery results
• Return material authorizations
• Balance & Support of Forward Warehouses
• Manage Lead Times
• Reduce Order Errors
• Manage verification of orders
• Manage full and partial pallet shipment on orders
• Manage order freight weights
• Monitor and coordinate promotional big events (including mods, can-can, and new product launches)
• Provide service prioritization guidance to supporting departments such as Operations, Materials, Labels, and Shipping.
• Prioritize outstanding orders, expedited loads and work with the Distribution Center to ensure customers have appropriate dock appointments.
• Establish, Track and Analyze service key performance metrics

Communication & Leadership

• Communication of objectives and direction to employees
• Interdepartmental – to share customer information
• Customer – to address inquiries & problems
• Special Projects reporting
• Develop other leaders
• Lead a team of 7-8 supply chain professionals
• Communicate directly with Red Gold Customers
• Partner with sales to provide world-class support

Training

• Oversee the training for new Red Gold employees in the area of Customer Service
• Develop Leaders within the customer service team

Qualifications

Education & Experience

• 4 year degree – business discipline preferred
• 4-5 years Supervisory experience
• 4-6 years in business administration

Knowledge, Skills, & Abilities

• Excellent Computer and Business tools proficiency in

• Microsoft Office/Outlook, Infor LX, Silvon data tracker/viewer, Business Intelligence tools, Query tools, SQL.

• Excellent communication skills – verbal and written
• Order
• Sociability
• Striving
• Detail oriented
• Problem-Solving and Decision Making
• “Whatever it Takes” attitude
• Creative
• Multi-task oriented
• Adaptability to Change

Physical Requirements & Working Conditions

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to crouch
• The employee may occasionally lift/carry items as heavy as 25 pounds

Supervisory Responsibilities

Direct: (7-8) Customer Service Representatives

Indirect: None

Bachelor’s Degree