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Vice President, Field Operations

This role is with a consumer facing, national provider and servicer in the durable medical equipment space. The Vice President of Field Operations is part of a cross-functional leadership team, responsible for the full P&L leadership of one quarter of the national footprint. This position will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in specified territory.

Geography: Candidates can located anywhere in the region; MD/DC, DE, NY, NJ, CT, RI, MA, NH, VT and ME

Responsibilities:

• Lead and develop the field operations team, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each.
• Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
• Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
• Build and lead a high-performing and growing operations team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
• Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.
• Leads and implements the company’s operational best practices, driving universal operational processes within the territory.
• Maintaining up-to-date understanding of industry trends and technical developments that effect regional growth and funding of complex rehab products and services.
• Engages and partners closely with cross functional business units, providing open communication and ensuring processes align to shared goals.
• Utilize the company’s Leadership Principles to perform job with integrity, compliance, and values consistent with the company’s mission.
• Adhere to employee or customer confidentiality and comply with the company’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Requirements:

• Bachelor’s Degree in related field or equivalent combination of education and experience, with significant responsibility for operational activities.
• Minimum of seven years operational management experience.
• Minimum of five years experience within a healthcare area with responsibility for:
  • Functional and strategic aspects of multi-location operations
  • Management and development of teams
  • Leadership and organizational development

• Prior experience coaching and developing leaders of teams.
• Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization.
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members.
• Proven ability to act as a change agent and change embracer within a rapidly changing environment
• Prior experience working in durable medical equipment industry preferred
• Previous experience with healthcare accreditation process and business requirements
• Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address.
• Exceptional relationship building skills, enabling you to build trust quickly and collaborate across functional levels, to get aligned around the execution of shared goals.
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
• Superior communication skills, both written and verbal, to effectively address all levels within the organization
• Knowledge of MS Word, Excel, PowerPoint and Outlook

Vice President, Field Operations

This role is with a consumer facing, national provider and servicer in the durable medical equipment space. The Vice President of Field Operations is part of a cross-functional leadership team, responsible for the full P&L leadership of one quarter of the national footprint. This position will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in specified territory.

Geography: Candidates can located anywhere in the region; MD/DC, DE, NY, NJ, CT, RI, MA, NH, VT and ME

Responsibilities:

• Lead and develop the field operations team, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each.
• Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
• Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
• Build and lead a high-performing and growing operations team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
• Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.
• Leads and implements the company’s operational best practices, driving universal operational processes within the territory.
• Maintaining up-to-date understanding of industry trends and technical developments that effect regional growth and funding of complex rehab products and services.
• Engages and partners closely with cross functional business units, providing open communication and ensuring processes align to shared goals.
• Utilize the company’s Leadership Principles to perform job with integrity, compliance, and values consistent with the company’s mission.
• Adhere to employee or customer confidentiality and comply with the company’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Requirements:

• Bachelor’s Degree in related field or equivalent combination of education and experience, with significant responsibility for operational activities.
• Minimum of seven years operational management experience.
• Minimum of five years experience within a healthcare area with responsibility for:
  • Functional and strategic aspects of multi-location operations
  • Management and development of teams
  • Leadership and organizational development

• Prior experience coaching and developing leaders of teams.
• Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization.
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members.
• Proven ability to act as a change agent and change embracer within a rapidly changing environment
• Prior experience working in durable medical equipment industry preferred
• Previous experience with healthcare accreditation process and business requirements
• Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address.
• Exceptional relationship building skills, enabling you to build trust quickly and collaborate across functional levels, to get aligned around the execution of shared goals.
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
• Superior communication skills, both written and verbal, to effectively address all levels within the organization
• Knowledge of MS Word, Excel, PowerPoint and Outlook