472 N. McLean Blvd., 2nd Floor Elgin, IL 60123-3274
IT Application Support Administrator – Microsoft Dynamics CRM and GP
As an Applications Administrator, you will be responsible for maintaining user uptime and improving user experiences through effective remote problem identification and resolution. You will also be responsible for providing exceptional customer service. You will receive tickets indicating a user support request, and you will identify and resolve issues. You will then provide ongoing technical support and follow up with your internal clients.
Dynamics CRM (Candidates MUST have experience with this platform)
Dynamics GP (Candidates MUST have experience with this platform)
Additional responsibilities of the role include:
As an Application Support Specialist, you will work with applications including Microsoft Dynamics GP and CRM primarily. Additional Applications that will require backup support are FileMaker Pro1, TMW, Appian and PeopleNet. You must have strong troubleshooting and support skills. Stellar communication and customer service skills are essential for this role. You must have the technical skills necessary to support, troubleshoot, and maintain client securities. We are seeking a highly motivated professional who is eager to grow, learn, and gain new skills.
Qualified candidates are highly organized and have superior analytical problem solving abilities. Ideal candidates are team-oriented, entrepreneurial, customer-focused, positive, and committed to excellence. You must be able to work with key personnel across multiple departments to build a shared vision for solutions, and you must possess the ability to learn new technologies quickly.
WHAT CANDIDATES SAY ABOUT THIS RECRUITER: I would HIGHLY recommend Scott Heimberg. He called me out of the blue, explained the opportunity in detail, gave me guidance for success prior to each phone interview. He set me up for success, unlike previous recruiters. His level of effort and engagement was truly OUTSTANDING! Gilbert Moore