Provide technical support for best use of our industrial X-ray and CT equipment to sales staff, field service engineers, other application engineers, customers, and potential customers in the Americas.
KEY AREAS OF RESPONSIBILITY:
• Train users of all backgrounds in the use of X-ray CT, both in Brighton, MI and at customers’ facilities. • Demonstrate range of X-ray equipment by scanning customer samples and producing world-class results. • Test new control software and report issues, and to suggest improvements. • Produce clear concise training material. • Establish procedure and guide for factory and site acceptance testing. • Discuss customers’ applications and decide the best configuration of X-ray system to supply and to assist Sales staff with preparing quotations. • Use C# software to develop custom user interfaces for complex automated tasks. • Explain X-ray/CT techniques at conferences and in technical journals. • Participate in committees, boards and other work groups for the advancement of CT techniques and standards. • Maintain knowledge of the latest X-ray and CT scanning techniques, national and international standards and suggest how they may be used with equipment. Assist in manning trade shows.
ANCILLARY RESPONSIBILITIES • Assist in distributing pertinent technical information to all sales personnel. • Demonstration equipment and demonstration center(s) upkeep. • Recommend design improvements to enhance product performance and ease-of-use. • Log/track customer communications in CRM. • Log/track demonstrations and projects. • Test/Log bugs in new software versions.
Essential: • Bachelor’s degree (or higher) in physics or a physics-related subject. • 10+ years’ experience in a comparable role. • Effective customer communication skills. • Knowledge of physics and mathematics. • Knowledge of X-ray interactions, statistics of image acquisition at low photon counts, 3D volume reconstruction from projection images to produce guidelines on how to inspect a sample based on its geometry and chemical make-up.
Desirable: • Previous industrial X-ray / CT experience. • Previous use of VGStudio MAX analysis software. • Ability to present X-Ray / CT materials at both introductory training and at scientific conference levels.
• Ability to observe, monitor, collect and record data. • Ability to manage multiple projects in a fast-paced environment. • Ability to review data and identify trends and draw conclusions. • Knowledge of business writing. • Ability to communicate effectively as an individual and within a team. • Ability to review written content for grammatical and spelling errors. • Basic understanding of graphic design principles. • Knowledge of event planning strategies and tactics. • Basic knowledge of the development, management and execution of a successful marketing campaign.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
50% domestic and international travel required. Occasional weekend and evening work, as needed (20%). Occasional lifting of up to 50 pounds.