Field Service Engineer

  • 52323
  • 14 Jun 2021
  • Meriden, CT
  • Manufacturing
  • $70,000 - $90,000
  • Chris Harper

Job Description

Field Service Engineer

Description

We are seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

Essential Duties:

  • Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Canberra hardware and software, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
Additional Duties:
  • In House Troubleshooting and Repair
  • Technical Support (by phone/email)

Essential Requirements:

  • Technical acumen. Preferably electronics, Mechanical or Science/Physics background
  • Nuclear background required
  • Very good verbal communication skills.
  • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to complex problems.
  • Understand and adhere to all safety policies on the job.
  • Ability to lift at least 50+ pounds.
  • 70% regional travel.
  • Must have a valid driver’s license.

Preferred Skills:

  • Knowledge and proficiency of any Canberra products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
  • Experience using Canberra software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
  • Database management experience using SQL Server, Crystal Reports and/or Access.
  • Experience with radiation detection instruments and knowledge of Navy nuclear industry
  • Nuclear Physics and Radiation Principles knowledge and experience
  • Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
  • Complex system troubleshooting to resolution at modular and/or component level.

Experience and Educational Requirements:

  • 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
  • A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.