Manager of Operations Fulfillment - Rehab Tech

  • 53080
  • 15 Sep 2022
  • Tucson, AZ
  • Healthcare
  • $90,000 - $125,000
  • Bud Harrison

Job Description

Manager of Operations Fulfillment

We are working with a national rehab technology group that is in need of a Manager of Operations Fulfillment. This role assumes responsibility for effective and timely shipping/receiving, inventory, assembly, and delivery at the local level. Coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations.

Geography: Tucson, Las Vegas, Reno and Salt Lake City (will be required to come to the various offices but will have some hybrid flexibility as well)


Responsibilities:

- Leads and directs order fulfillment team, assuring a prominent level of customer satisfaction and retention.
- Responsible for hiring, developing, coaching and performance management of staff.
- Oversees all warehouse activities including shipping/receiving, physical inventory, product returns, and availability of clean rental/demo equipment.
- Provides all required inventory reports within the assigned territory.
- Provides insights and action plans to improve operations being measured.
- Works cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service.
- Partners with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals.
- In conjunction with all other departments, addresses and resolves escalations in the timeframes outlined in procedures.
- Ensures quality to increase customer satisfaction and improve turnaround times.
- Assures distribution routes are effectively scheduled and managed.
- Leads and implements best practices and drives universal operational processes within the territory.
- Utilizes reporting database to optimize business outcomes.
- Assures direct reports effectively supports the needs of internal and external customers
- Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations.
- Performs other related duties as assigned.



Requirements:

- A Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
- Minimum of five years of operational work experience.
- Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
- Must possess a valid State Driver’s License, and acceptable driving record.
- Must be willing and able to travel frequently across geographical zone locations.
- Knowledge of complex rehab equipment and products preferred
- Demonstrated technical or mechanical knowledge
- Basic understanding of financial reporting
- Experience in or exposure to healthcare management preferred
- Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
- Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
- Ability to effectively utilize technology and learn and adapt to innovative technology environments
- Prior experience with physical inventory and remote inventory management