We are working with a national rehab technology group that is in need of a Manager of Operations Fulfillment. This role assumes responsibility for effective and timely shipping/receiving, inventory, assembly, and delivery at the local level. Coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations.
Geography: Tucson, Las Vegas, Reno and Salt Lake City (will be required to come to the various offices but will have some hybrid flexibility as well)
- Leads and directs order fulfillment team, assuring a prominent level of customer satisfaction and retention. - Responsible for hiring, developing, coaching and performance management of staff. - Oversees all warehouse activities including shipping/receiving, physical inventory, product returns, and availability of clean rental/demo equipment. - Provides all required inventory reports within the assigned territory. - Provides insights and action plans to improve operations being measured. - Works cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service. - Partners with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals. - In conjunction with all other departments, addresses and resolves escalations in the timeframes outlined in procedures. - Ensures quality to increase customer satisfaction and improve turnaround times. - Assures distribution routes are effectively scheduled and managed. - Leads and implements best practices and drives universal operational processes within the territory. - Utilizes reporting database to optimize business outcomes. - Assures direct reports effectively supports the needs of internal and external customers - Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations. - Performs other related duties as assigned.
- A Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered. - Minimum of five years of operational work experience. - Minimum of two years of supervisory experience, including leading, mentoring and/or coaching. - Must possess a valid State Driver’s License, and acceptable driving record. - Must be willing and able to travel frequently across geographical zone locations. - Knowledge of complex rehab equipment and products preferred - Demonstrated technical or mechanical knowledge - Basic understanding of financial reporting - Experience in or exposure to healthcare management preferred - Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals. - Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment. - Knowledge of MS Word, Excel, PowerPoint, and Outlook - Ability to effectively utilize technology and learn and adapt to innovative technology environments - Prior experience with physical inventory and remote inventory management