Application Support Engineer

  • 51991
  • 11 Oct 2020
  • Chicago, IL
  • Manufacturing
  • $100,000 - $150,000
  • Scott Heimberg

Job Description

Application Support Engineer

This position is primarily focused on the support of front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including, Portfolio Managers, Traders, and Analysts to proactively discover and understand issues and potential workflow/system improvements. The candidate must have excellent communication skills, a broad knowledge of financial markets and trade lifecycles. The candidate should have good experience in database and application development. The optimal candidate will have a minimum of 3-5 years of experience at an investment bank, investment advisor or associated software vendor and have with experience in front, middle, and back office systems.

Position Responsibilities:

  • Work as a part of the global support team based in Chicago, New York, San Francisco, London, and Hong Kong
  • Participate in follow-the-sun support model with appropriate geographic handovers
  • Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
  • Rollout, setup, and educate end-users on new product implementations
  • Provide 2st and 3nd line support for front, middle, back office systems, and market data
  • Work with external vendors’ support teams to resolve technical and content issues and deliver strategic enhancements
  • Assist Development and QA teams, supporting new projects from requirements gathering through to production
  • Setup and monitor automated jobs in a central scheduler; ActiveBatch
  • Disciplined use of ticket, issue, and change management systems

Position Requirements:

  • Proactive with excellent communication skills; lively, friendly, sociable personality
  • Strong understanding of Hedge fund trading applications and underlying infrastructure
  • 3-5 years of experience working with investment banks, investment advisors or associated software vendors
  • Knowledge of equity and listed products, broad understanding of fixed income and OTC derivatives
  • Applications deployment, administration, and support experience
  • Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems
  • Support development environments using agile methodologies and production environments within an ITIL framework
  • SQL experience across various database implementations, including MSSQL, MongoDB
  • Experience of various scripting technologies, e.g., PowerShell, Python
  • Knowledge of basic Linux and Windows operating system administration
  • Knowledge of commercial scheduling tools e.g., ActiveBatch
  • Experience with the following systems beneficial: Bloomberg/Reuters/Bridge market data, Bloomberg AIM, FactSet, Sentieo, Flextrade, Omgeo Oasys, TT, FXALL, JIRA Service Desk, Python Flask
  • Escalation support for other regions including evenings and weekends on a rotational basis
  • Relevant college degree

Scott was very great to work with. I always knew where I stood in the process, had great response time with him and was a great person just to talk to and bounce ideas off of. I highly recommend him and feel as if I made a great friend in the process.
Christina Keller