Application Engineer - Vision Products

  • 52447
  • 14 Sep 2021
  • Phoenix, AZ
  • Engineering
  • $70,000 - $80,000
  • Chris Harper

Job Description

JOB PURPOSE:
Provide technical guidance and technical solutions during the pre-sales process identifying
customers’ technical requirements. The application engineer will work closely together with the sales
team and plan the work at a team level.

KEY AREAS OF RESPONSIBILITY:
• Become a technical expert in 2D products – Vision products.
• Discuss technical issues and solutions with new and existing customers in the
pre- and post-sales processes to meet technical requirements.
• Actively drive and manage the pre-sales process in collaboration with the
sales team.
• Deliver customer demonstrations, benchmarks, training and pre & post-sales technical
support.
• Support the sales team for applications qualification and in-depth technical expertise.
• Develop solutions to meet customers’ requirements.
• Develop and update “best practice” usage of the equipment for internal and external
customers.
• Participate and direct Project Management through each phase of the project.
• Provide application and software support for customers as post sales activity.
• Understand market trends and identify business opportunities for revenue growth
• Create application programs for customers to meet with their request.
• Conduct on-site training and contract inspection/applications work for customers
• Summarize and present data results to customer with power point and excel
• Create new and update existing training manuals
• Support and co-work with 2D Field Service Engineers
• Provide feedback internally (the progression/problem/wrap up the project)
• Complete service and expense reports in a timely manner

RESPONSIBILITIES
• Work independently to address customer issues.
• Coordinate customer service and repairs with the service department.
• Help to develop innovative ideas and solutions to customer’s problems.
• Promote vision products and solutions at exhibitions and conferences.

QUALIFICATIONS
Essential
• Technical degree or 2 years of technical experience.
• High degree of metrology software literacy.
• Application knowledge and experience of metrology solutions
• Proven experience with customer interaction.
• Proficient in English and Geometry
• Ability to understand and analyze metrology data.

Desirable
• Bachelor or Master Degree in technical engineering field.
• 3+ years of experience in a similar position.
• Computer programming experience beneficial
• Knowledge and experience of CAD/simulation software and applications beneficial
• Practically competent (can use tools as well as a computer).

COMPETENCIES
• Good overall understanding of the ASME Y14.5 standard
• Strong Metrology background with knowledge of various hardware and software products
needed.
• Strong technical interest combined with common business sense
• Hands-on person showing systematic approach to handle complex problems
• Ability to perceive and understand customers’ needs
• Ability to read technical drawings and understand technology
• Excellent presentation skills
• High sense of responsibility and initiative thinking
• Ability to work independently / with little supervision

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
70%+ travel, domestic and limited international
Able to lift up to 50 lbs.