Career Opportunity
Vice President of Field Service Operations
Category
Operations
Location
Washington, Washington DC
Salary
$170,000 - $210,000
Job Reference
54121
Vice President of Field Service Operations
Location: Northeast U.S. (multi-state territory)
Travel: Approximately 40% (including regular multi-day trips)
About the Company
This organization is a leading provider of specialized healthcare solutions with a focus on service delivery excellence, innovation, and improving customer outcomes. With a wide footprint and mission-driven culture, the company continues to expand its impact through high-quality service and patient-centric practices.
Position Summary
The Vice President of Service Operations will lead all aspects of service delivery across a large, multi-location territory in the Northeast. This executive will manage a team of approximately 125 employees, including 12 Directors, and will play a key role in developing and executing strategies to drive operational efficiency, customer satisfaction, and financial performance. This is a highly visible leadership role, reporting directly to the Executive Vice President.
Key Responsibilities
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Lead and develop a high-performing service organization spanning multiple branch locations, ensuring operational excellence and consistent service delivery.
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Set and surpass key performance metrics related to service quality, operational efficiency, and customer satisfaction.
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Develop functional strategies and effectively allocate resources to meet operational and financial targets.
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Analyze performance metrics, identify trends, and implement corrective actions to optimize service outcomes and achieve excellence.
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Standardize service and repair processes across the region to improve consistency, reduce variability, and enhance operational efficiency.
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Collaborate with sales, operations, and support teams to align business objectives and drive regional growth.
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Cultivate a positive, customer-first culture that prioritizes compliance, accountability, and high performance across all teams.
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Lead change management efforts, ensuring continuous improvement initiatives are successfully implemented and sustained.
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Stay current with healthcare and industry trends that impact service delivery, funding, and compliance.
Required Qualifications
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Bachelor’s degree in business, operations, healthcare, or a related field, or equivalent experience.
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At least 7 years of operational leadership experience in multi-location environments, including 5+ years within healthcare or durable medical equipment (DME) services.
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Proven track record of successfully leading large teams, driving service metrics, and managing financial performance.
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Experience in strategic planning and execution in a matrixed, fast-paced organization.
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Willingness to travel regularly throughout the assigned territory.
Preferred Qualifications
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Experience coaching and developing leaders, with a focus on organizational growth and team performance.
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Background in the DME industry and familiarity with healthcare accreditation processes and compliance standards.
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Strong critical thinking, problem-solving, and interpersonal skills to work effectively at all organizational levels.
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Exceptional communication, presentation, and negotiation skills.
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Proficiency with MS Office tools, including Word, Excel, PowerPoint, and Outlook.
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