Career Opportunity
Vice President of Field Service Operations
Category
Operations
Location
Philadelphia, Pennsylvania
Salary
$170,000 - $210,000
Job Reference
53203
Vice President of Service Operations
Location: Northeast territory
Overview: The Vice President of Service Operations will be responsible for overseeing the field service operations across 30 locations and their territories throughout the northeast for this durable medical equipment organization. This position will manage a team of 150 employees and 14 Directors, and will require travel throughout the territory.
Responsibilities:
- Oversee the day-to-day operations of the service fulfillment and service order processing teams across all locations in the northeast territory
- Develop and implement strategies to improve service delivery and customer satisfaction
- Work closely with the Directors to ensure the smooth and efficient operation of all locations
- Develop and maintain relationships with key stakeholders, including customers, employees, and suppliers
- Collaborate with other departments to identify and resolve any issues that may impact service delivery
- Monitor and analyze service metrics to identify trends and areas for improvement
- Develop and manage budgets for the service operations team
- Plan and execute training programs for employees to ensure they have the necessary skills and knowledge to perform their roles effectively
- Manage and coach the Directors to ensure their teams are meeting performance targets
Qualifications:
- Bachelor’s degree in business, operations, or a related field
- Minimum of 10 years of experience in a leadership role in service operations, preferably in the durable medical equipment industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to travel frequently within the territory
- Ability to work well under pressure and handle multiple tasks simultaneously
- Ability to work collaboratively with a team and foster a positive work culture
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